FAQ
At Dining our aim is provide fresh, tasty and quality meals to enjoy at home
- Can delivery be arranged for an alternative day?
Unfortunately, currently we are only able to provide delivery on one day and the courier service requires the parcel is left at the address. We are working on option of additional delivery days and options
- How is the food packed?
Each part of the meal is packed in separate container or section, this means they do not mix and allows you to mix and match elements of meals as you wish
- How will my food arrive?
Your order is packed in special insulated boxes ensuring the food is kept at the required temperature and dispatched by overnight courier
- What if I am not at home for the delivery?
The box will be left in a safe place, unfortunately as it is fresh food the package cannot be taken back by the courier. The insulated box means food stays chilled
- Who do I contact if I have a problem with delivery or the order received?
Send email to info@diningeating.com and one of the team members will get back to you as soon as possible
- When can I expect my delivery?
All deliveries are made on Tuesday, boxes are delivered by courier and should provide a time slot on the day (note notification is dependant on courier)
- Where do you deliver in UK?
Throughout UK, there some areas in Highlands and Ireland not covered. If address provided with order has any issues with delivery a member of the Dining team will be in touch
- How much is delivery?
The cost of delivery is £6.99, this is added to your total at checkout
- Are the meals halal?
All ingredients used in meals are halal. Meat and poultry suppliers have been verified by management for halal status
- How should meals be warmed up?
Quickest option is microwave and no need to remove from containers. For rice we recommend sprinkle some water over the rice before warming up. However for those who prefer, most of the meals can be emptied out and warmed up in a pan or oven. It is your preference
- Will other meal options be available?
Yes we are working on adding more options, additionally adding some speciality items and healthy options. Keep an eye on social media accounts for updates and once ready we will send notification of new meals
- Do you have health focussed meal options?
We are working with experts on putting these meals together, they will be calorie and nutrition focussed allowing you to supplement a training plan or health plan
- Can meals be frozen?
Yes they can, best to freeze on day of delivery. If meals are frozen we advise they are defrosted fully before heating and increase time to warm up. If frozen meals should be eaten within 2 months
- Are you HMC certified?
All our meat suppliers are HMC certified
- How long do meals last?
If meals are stored in fridge, we recommend they are eaten within 4 days of receiving the meals. If meals are frozen they will last up to 2 months
- Are all your meals freshly cooked?
Yes all meals are cooked fresh and chilled for each order
- Do your meals have any preservatives or additiives?
No additional preservatives or additives are added to meals
- What are your portion sizes?
Each meal is portioned to be suitable for one person, you may find there is a little left over dependant on your appetite
- Do you offer bigger portion sizes?
Currently we do not offer bigger portions, multiple orders of the same meals should be made if needed. We are working on alternative portion sizes and packing options
- Which cuisines do you offer?
Our meals cover a variety of cuisines, ranging from Indian, European, Middle eastern, with plenty more other options being worked on
- Do you offer vegetarian and vegan meals?
Vegetarian options are available. We do not have any Vegan options
- Can I suggest meals?
Yes please do, email us on info@diningeating.com with any suggestions
- I missed the deadline for ordering next weeks meal, is there anything I can do?
If you contact us on info@diningeating.com, we will see if we can accommodate your order in upcoming delivery
- What are your social media accounts?
You can find us on facebook and Instagram : @dining.uk
- When do I need to order by?
All orders need to be completed by end of day Thursday latest, feel free to place orders earlier in the week. If you miss placing order on Thursday, you can email team on info@diningeating.com and we will see if can be included in upcoming weekly delivery
- Can I order food to be delivered to a different address or a relative?
Yes this is possible, when placing order in the comments section add the delivery address and we will deliver there
- What do I do If I have a complaint or need to speak with someone from Dining team?
Email info@diningeating.com with you query and a contact number, someone from the Dining team will contact you as soon as possible
- Is the minimum value for orders?
There is no mininum value for orders, however there is a minimum of 3 meals per order required
